Led by NSW Health, the initiative recognises that loved ones often notice early signs when a patient’s condition is worsening and empowers them to act quickly.
The program introduces a simple three-step process: talk to a nurse or doctor, ask for a Clinical Review if concerns remain, and call a new statewide hotline (1800 777 333) for immediate support from a senior health worker.
This streamlined approach replaces the former REACH program, aiming to provide clearer, faster escalation pathways.
“Raise It” was developed following a review triggered by the 2024 death of Joe Massa, with input from healthcare professionals, stakeholders and families. It forms part of broader reforms, including hospital system reviews and strengthened patient care processes.
The program will be supported by a statewide awareness campaign, with information available in hospitals, translated into 16 languages, and tailored for Aboriginal communities.
Health officials say the initiative strengthens collaboration between patients and clinicians, ensuring concerns are heard and acted on quickly.
Ultimately, “Raise It” aims to create a culture where speaking up is encouraged, helping deliver safer, more responsive care across NSW’s public health system.
